According to the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), a Buyer who is a consumer within the meaning of Article 221 of the Civil Code has the right to withdraw from a sales contract without giving reasons, within 14 calendar days from the date of delivery of goods. To meet the deadline, it is sufficient to send a statement before the deadline.
The withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form and sent by any channel of agreement at a distance, including, but not limited to:
in writing, to the address of RENEX Spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Włocławek at al. Kazimierza Wielkiego 6e, 87-800 Włocławek with an annotation "Customer Service Office - return of goods".
The Seller shall immediately send the consumer a confirmation of receipt of the declaration of intent to withdraw from the sales contract, to the e-mail address indicated by the consumer.
The consumer has the right to withdraw from the contract at no cost, except:
additional costs incurred by the consumer in choosing a method of delivery other than the cheapest usual method of delivery offered by the seller and
direct costs of returning the goods (shipping costs)
the costs of returning the goods if, by their nature, those goods cannot normally be returned by post.
The right of withdrawal from a distance sales contract referred to in paragraph 1. does not apply to the consumer with regard to contracts:
for the provision of services, if the trader has performed the service in full with the express consent of the consumer, who was informed before the performance began that he will lose the right of withdrawal once the trader has performed;
where the price or remuneration depends on fluctuations in the financial market which are outside the trader's control and which may occur before the withdrawal period expires;
where the performance is for an unprocessed item produced to the consumer's specifications or to meet his personalised needs;
where the subject-matter of the service is an item that is rapidly deteriorating or has a short shelf life;
in which the service is provided for an item delivered in sealed packaging which cannot be returned for health or hygiene reasons if the packaging has been opened after delivery;
in which the subject matter of the service is an item which, by its nature, is inseparably connected with other items after delivery;
where the consumer has specifically requested the trader to come to him for urgent repair or maintenance; if the trader provides in addition services other than those which the consumer has requested, or supplies items other than replacement parts necessary for the performance of the repair or maintenance, the consumer shall have a right of withdrawal in respect of the additional services or items;
If the consumer exercises the right of withdrawal from the contract, the consumer is obliged to return the goods to the Seller immediately, i.e. no later than within 14 (fourteen) days to the address. The consumer may also return the goods by handing them over for collection to a person authorized by the Seller, while keeping the above mentioned deadlines. To meet the deadline it is sufficient to send back the Product before its expiry.
The consumer shall bear the direct costs of returning the goods (shipping costs) with a view to choosing such a way that the goods reach the Seller in an undamaged condition.
The consumer shall be liable for any reduction in the value of an item resulting from its use beyond what is necessary to establish its nature, characteristics and functioning.
The seller, no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, will reimburse the consumer all payments made by him, including the cost of delivery of goods, subject to paragraph 4. The seller shall refund payments using the same method of payment as used by the consumer, unless the consumer has expressly agreed to another method of reimbursement that does not involve any costs for him.
If the Seller has not offered to collect the item from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he has received the item back or the consumer has provided evidence of its return, whichever is earlier.
The seller does not accept returns by COD shipments.
Return address:
RENEX Spółka z ograniczoną odpowiedzialnością spółka komandytowa
al. Kazimierza Wielkiego 6e,
87-800 Włocławek;
In case of a decision to return the purchased goods, please contact the Customer Service Centre, where the Buyer will receive comprehensive information about the return procedure.
