The online store available at https://sklep.renex.pl (hereinafter the “Store”) is operated by RENEX spółka z ograniczoną odpowiedzialnością spółka komandytowa, with its registered office at al. Kazimierza Wielkiego 6E, 87-800 Włocławek, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000590476, NIP (tax identification number) 8883123879 and REGON 363173268 (hereinafter the “Seller”). The Seller’s correspondence address and warehouse address are: al. Kazimierza Wielkiego 6E, 87-800 Włocławek, Poland.
Contact details of the Seller: email sklep@renex.pl, telephone +48 54 411 25 55, correspondence address specified in section 1 above. Customer Service is available Monday to Friday, 8:00 a.m.–4:00 p.m., excluding public holidays.
These Terms and Conditions govern the use of the Store, the provision of electronic services, placing orders, entering into and performing sales contracts, payments, deliveries, complaints and withdrawal from contracts.
These Terms and Conditions are made available free of charge in the Store before conclusion of a contract, in a manner enabling them to be downloaded, reproduced and stored.
To use the Store, the User needs a device with Internet access, an up-to-date browser supporting JavaScript and the necessary cookies, and—when using an account or placing orders—an active email address. The User bears the costs of Internet access in accordance with their agreement with their service provider.
Users must not provide unlawful content or take any action that disrupts the operation of the Store.
II. Definitions
Customer – a natural person, legal person or organisational unit having legal capacity that uses the Store or places an order.
Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity where the terms of the contract indicate that the contract is not of a professional nature for that person, in accordance with applicable law.
Goods – movable items offered in the Store; where applicable, this term also includes goods with digital elements, if such goods are offered.
Account – a free electronic service enabling the Customer to use features available after logging in, in particular to view order history.
Order – a declaration by the Customer specifying at least the type and quantity of Goods and the information required to conclude and perform a sales contract.
Sales Contract – a contract entered into between the Customer and the Seller under these Terms and Conditions.
Business Days – Monday to Friday, excluding public holidays.
III. Products, prices and availability
The Store displays Goods, their essential characteristics, prices and, to the extent required by law, other information enabling Customers to make purchasing decisions.
Prices and the settlement currency are displayed during checkout. Before placing an Order, the Customer is informed of the total amount payable, taxes, delivery charges and any other mandatory fees. For sales to Consumers, price information must include the price inclusive of taxes, as required by law.
Where a net price is displayed for a product, this does not remove the obligation to clearly present the gross price to a Customer who is a Consumer before conclusion of the contract.
Information about the availability of Goods and estimated fulfilment times is displayed in the Store or confirmed individually. If the Seller is unable to perform a concluded contract, the Seller will inform the Customer without undue delay; further steps and refunds will be handled in accordance with applicable law.
Additional services arranged individually, including assembly or installation, may require separate agreement on their scope, price and completion date.
IV. Services provided electronically
The Seller provides electronic services enabling Customers to browse the product range, place Orders, maintain an Account and—where separately requested—receive a newsletter.
An Account is created by providing the required information and completing the steps indicated in the registration form. Use of an Account is voluntary and free of charge.
The agreement for maintaining an Account is concluded upon successful completion of registration and continues for an indefinite period. The Customer may close the Account at any time by contacting the Seller at sklep@renex.pl. Closing an Account does not affect obligations relating to completed Orders or the retention of records required by law.
The newsletter is a voluntary service. Subscription and cancellation are carried out using the mechanism made available during sign-up and in newsletter messages. Sending commercial communications requires appropriate consent where required by law.
In the event of a material breach of law or these Terms and Conditions, the Seller may restrict the provision of services after first requesting that the breach cease, unless its nature requires immediate action. This does not limit the Customer’s statutory rights.
Complaints concerning electronic services may be submitted to sklep@renex.pl and should include a description of the issue and contact information. The Seller will respond within 14 days of receipt of the complaint.
V. Placing Orders and conclusion of the Sales Contract
Orders may be placed through the Store 24 hours a day. Orders may also be arranged by email at sklep@renex.pl.
The Customer selects the Goods, specifies their quantity, the delivery and payment methods and the information necessary for fulfilment. Before submitting the Order, the Customer may review and correct the information provided.
The button used to submit an Order clearly indicates the obligation to pay. Submission of an Order constitutes an offer by the Customer to conclude a contract on the terms set out in the Order summary.
An automatic acknowledgement of receipt of an Order does not necessarily constitute acceptance of the offer. The contract is concluded when the Customer receives a message from the Seller confirming acceptance of the Order for fulfilment.
For Orders arranged by email, a contract is concluded after the essential terms have been agreed and the confirmation required by applicable law, including consumer protection law, has been duly provided.
After conclusion of the contract, the Customer receives confirmation of its terms on a durable medium, in particular by email.
Orders placed through the Store are fulfilled with delivery within Poland. International deliveries, where offered, require individual arrangements, including with regard to export restrictions.
Where advance payment has been selected and is not received within 7 days of placing the Order, the Seller may contact the Customer regarding further fulfilment and set an additional payment deadline. The consequences of non-payment are determined by applicable law and the agreed terms.
VI. Payment methods and processing
The payment methods available for a particular Order are indicated to the Customer during checkout. They may depend on the Goods, the Order value and the chosen delivery method.
The Seller offers the following payment methods:
- Traditional bank transfer – payment to the Seller’s bank account indicated in the Order summary or in the information sent to the Customer.
- BLIK – an electronic payment processed through the Autopay system.
- Instant online bank transfers – payments processed through the Autopay system, enabling payment via online banking.
- PayPal – an electronic payment processed through the PayPal system.
- Payment cards – payments processed through the Autopay system using payment cards supported by the payment operator.
- Apple Pay – mobile payments processed through the Autopay system.
- Google Pay (formerly Android Pay) – mobile payments processed through the Autopay system.
The provider responsible for processing online payments made through the Autopay system is Autopay S.A., with its registered office in Sopot, Poland. Payments made through PayPal are processed independently in accordance with the terms and conditions of that payment system.
The Customer may use only those payment methods that are actually available in the Online Store at the time of placing an Order. The payment method is selected during the checkout process.
The availability of individual payment methods, including payment cards, Apple Pay and Google Pay, may depend on the device, web browser and technical requirements specified by the respective service provider.
If the Online Store offers cash on delivery, the Customer may pay upon receipt of the shipment, subject to the terms and any additional charges specified in the Order summary.
The processing of Orders requiring payment before shipment shall commence in accordance with the information concerning the availability of the Goods, but not before successful payment has been confirmed, unless otherwise agreed between the Seller and the Customer.
In the event of an unsuccessful or interrupted payment, the Customer may retry the payment using the available Online Store functions or contact the Seller.
Instalment payments and deferred payment options shall apply only if they have been activated and their terms and conditions have been made available to the Customer before the conclusion of the relevant agreement.
VII. Delivery, collection and fulfilment
Goods are delivered within the territory of the Republic of Poland through carriers indicated during checkout. Where available, personal collection is possible at RENEX’s registered office at al. Kazimierza Wielkiego 6E, Włocławek.
The available delivery methods, charges and estimated delivery times are presented before an Order is placed. Personal collection is free of charge if that option is offered.
For oversized Goods, Goods requiring special transportation conditions or Goods subject to export restrictions, delivery may require an individual quotation and agreement of the terms before conclusion of the contract.
Customers are asked to inspect the shipment upon receipt. Preparing a damage report with the carrier helps clarify an incident, but is not a condition for considering a Consumer complaint and does not limit statutory rights.
If a shipment is not collected, the Seller will contact the Customer to agree on further fulfilment. Any costs of redelivery are subject to agreement and applicable law.
VIII. Complaints and liability for conformity of Goods with the contract
The Seller is liable to Consumers for conformity of the Goods with the contract in accordance with the Polish Act of 30 May 2014 on Consumer Rights. The provisions applicable to Consumers also apply, to the extent provided by law, to Entrepreneurs with consumer rights.
If the Goods do not conform to the contract, an eligible Customer may request repair or replacement and, in circumstances provided for by law, submit a declaration of price reduction or withdrawal from the contract.
Complaints may be submitted by email to sklep@renex.pl or in writing to the Seller’s registered office. Customers are advised to provide contact details, the Order number, a description of the non-conformity and the requested remedy. The absence of proof of purchase or a complaint form does not prevent a complaint from being submitted.
The Seller will respond to a Consumer complaint within 14 days of receiving it, on paper or another durable medium.
Repair or replacement of Goods will be carried out within a reasonable time, without excessive inconvenience to the eligible Customer and at the Seller’s expense, in accordance with applicable law.
Certain Goods may be covered by a manufacturer’s or another guarantor’s warranty. Warranty terms are set out in the warranty statement; a warranty does not limit the Customer’s statutory rights against the Seller.
For Customers to whom consumer protection provisions do not apply, liability under statutory warranty for defects (rękojmia) and other claims is governed by the relevant provisions of the Polish Civil Code and the agreed contractual terms, insofar as legally permissible.
IX. Right of withdrawal from the contract
A Consumer who has concluded a distance sales contract may, as a general rule, withdraw from it without giving any reason within 14 days of the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Goods. Where the contract covers Goods delivered separately, the period is calculated in accordance with the law from receipt of the last item.
The right of withdrawal also applies to an Entrepreneur with consumer rights to the extent provided by law.
To exercise the right of withdrawal, an unequivocal statement must be sent to sklep@renex.pl or to RENEX, al. Kazimierza Wielkiego 6E, 87-800 Włocławek, Poland. The form attached at the end of this document may be used, but is not mandatory. It is sufficient to send the statement before the withdrawal deadline expires.
Following withdrawal, the Customer must return the Goods to the address specified in section 3 without undue delay and no later than 14 days after withdrawal, unless the Seller offers to collect them. Dispatching the Goods before the expiry of that period is sufficient.
The Customer bears the direct cost of returning the Goods unless the Seller has agreed to bear that cost or the law provides otherwise. If the Goods cannot normally be returned by post due to their nature, the relevant return cost or a method of estimating it should be made available before the contract is concluded.
The Seller will reimburse payments received, including the cost of the least expensive standard delivery method offered by the Seller, no later than 14 days after receiving the withdrawal statement. The Seller may withhold reimbursement until receipt of the Goods or evidence that they have been sent back, whichever occurs first, unless the Seller has offered to collect the Goods.
Reimbursement will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not incur any costs for the Customer.
The Customer is liable only for any reduction in the value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply in the cases specified in Article 38 of the Polish Act on Consumer Rights, in particular to non-prefabricated goods made to the Consumer’s specifications or clearly personalised, or to goods supplied in sealed packaging which are not suitable for return for health protection or hygiene reasons if the packaging has been opened after delivery. Other exceptions apply only to the extent permitted by law.
X. Personal data and transaction security
The Seller is the controller of personal data processed in connection with the use of the Online Store and the fulfilment of Orders. Detailed information regarding the purposes and legal bases of processing, data retention periods, recipients of personal data and the rights of individuals is provided in the Privacy Policy available in the Online Store.
Personal data provided in connection with an Order is processed, in particular, for the purposes of concluding and performing the sales agreement, processing payments, fulfilling accounting obligations, and handling claims and complaints, on the applicable legal bases.
Online payments are processed through the systems of Autopay S.A. and PayPal, depending on the payment method selected by the Customer. Data necessary for processing transactions may be transferred to the relevant payment service provider to the extent necessary to complete the transaction. Detailed information regarding the processing of personal data is provided in the privacy policies of the respective payment service providers and in the Online Store's Privacy Policy.
Electronic payments, including payments made by payment cards, Apple Pay and Google Pay, are processed using security measures implemented by the relevant payment service providers. Data required to authorise transactions is processed in accordance with the security requirements applicable to the respective payment systems.
The Seller implements appropriate technical and organisational measures to ensure the security of the Online Store and the protection of personal data being processed.
XI. Final provisions
Rights to names, marks, product descriptions, photographs and other materials made available in the Store belong to their respective rights holders. Use of such materials must not infringe third-party rights.
These Terms and Conditions may be amended for important legal, technical or organisational reasons. Amendments do not affect acquired rights or Sales Contracts concluded before the new version takes effect. For ongoing services, the Customer will be notified of changes as required by law.
Disputes with Consumers may also be resolved out of court in accordance with applicable law. Information about available alternative dispute resolution methods can be found, among others, on the websites of the Polish Office of Competition and Consumer Protection (UOKiK) and the relevant institutions.
Matters not regulated by these Terms and Conditions are governed by applicable Polish law, in particular the Polish Civil Code, the Act on Consumer Rights and the Act on the Provision of Services by Electronic Means. These Terms and Conditions do not exclude or restrict the mandatory statutory rights of Consumers.
These Terms and Conditions enter into force on 1 October 2026.
Promotion terms and conditions - "Subscribe to the Newsletter and download our catalog. Receive a 10% discount on the entire shopping cart at the RENEX store."
I. General Provisions
These Regulations supplement the RENEX INTERNET SHOP REGULATIONS - REGULATIONS OF SALE BY MEANS OF RANGE COMMUNICATION AND SERVICE PROVISION BY ELECTRONIC MEANS, which apply to and are available on the website www.sklep.renex.pl.
In matters not covered by these regulations, the Regulations of the Online Store shall apply.
In the event of a conflict between these Regulations and the Regulations of the Renex Online Store, the provisions of the Regulations of the Renex Online Store shall apply.
These rules and regulations define the principles and course of the sales promotion running under the slogan "Subscribe to the Newsletter and download our catalog. Receive a 10% discount on the entire shopping cart in the RENEX store".
II. The conduct of the promotion
The promotion only covers orders placed via www.sklep.renex.pl.
The promotion only covers products that are available for sale with a visible sale price and the ability to add the product to the shopping cart. This means that the promotion does not include products that require an availability inquiry or price inquiry.
The buyer in order to take advantage of the promotion enters in the field "DISCOUNT CODE" the string of characters that will be made available to him via e-mail after signing up for the RENEX Newsletter.
One buyer - understood as a user of the RENEX online store account - can take advantage of the promotion only once - i.e. make one purchase.
Upon fulfillment of the conditions set forth in the regulations in question, the products specified in paragraph 3 shall be available to the buyer at prices reduced by 10% relative to their price as of June 29, 2021.
If you place an order including both products covered and not covered by the promotion in question, the price will be reduced by 10% only to the extent of products covered by the promotion.
The number of units of products covered by the promotion is limited to stock (until sold out).
